-
FAQs
-
- 9 Common Mistakes To Avoid For Pellet Grill
- A Beginner’s Guide to Smoking
- A Guide to Pellet Grill Food Capacity
- Are pellet grills environmentally friendly?
- Can I cook on the SMOKE setting?
- Can I start my Pellet Grill with the lid down?
- Can I use the Z Grills Pellet Grill in colder weather?
- Can pellet grills be used indoors?
- Can you cover a grill while it's still hot?
- Can You Leave a Pellet Smoker Unattended?
- Can you smoke and grill at the same time?
- Do Pellet Grills Work in Cold Weather?
- Does everything put on a Z Grills get that rich smoky flavor?
- How do I turn the grill off?
- How long does it take for a Z Grills pellet grill to heat up?
- How much electricity does the grill use?
- How much food can be put on the rack?
- How to clean out the ash?
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Determine Pellet Smoker Cooking Temperature and Time
- How to Get More Smoke Flavor From Your Pellet Grill
- How to Manually Ignite a Pellet Grill/Smoker (without the ignition rod)
- How to Season & Burn In Your Grill
- Indirect vs. Direct Grilling Explained
- Is there an "open flame" with the Z Grills?
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- The Pellet Grill Buying Guide for 2022
- There is a huge amount of smoke
- What grade of stainless steel is your grill lid?
- What Is a Pellet Smoker and Should You Buy One?
- What is the cooking surface on 700E and 7002E?
- What is the cooking surface on the model 700D and 7002B?
- What is the correct way to cook on the grill?
- What is the difference between Z Grills 700D3 and Z Grills 700D4E (700D3)?
- What is the difference between Z Grills L6002E and Z Grills L6002B?
- What is the gauge of steel on ZPG-700E/7002E?
- What is the little door on the back of the hopper for?
- What is the set temperature variable on the pellet grills?
- Which Pellet Grill Smokers Have PID Controllers?
- Z Grills Smoker Safety Guide
- Show all articles ( 26 ) Collapse Articles
-
- Can heating wood pellets be used?
- Do we have to use Z Grills pellets only? Can we use other pellets with Z Grills?
- How Long can Pellets Stay in the Hopper for?
- How long will a 40 lb. bag of wood pellets last?
- How quickly do the wood pellets burn?
- How to Choose the Best Wood Pellets for Your Grill
- How to Store Wood Pellets (6 Essential Tips)
- Should You Leave Pellets In A Grill/Smokers Hopper?
- Simple Wood Pellets Quality Test
- What are the pellets made from?
- What Is the Ash Content of Wood Pellets?
- Will the wood pellets expire, or do they have a shelf life?
- 9 Common Mistakes To Avoid For Pellet Grill
- A Beginner’s Guide to Smoking
- A Guide to Pellet Grill Food Capacity
- Are pellet grills environmentally friendly?
- Can heating wood pellets be used?
- Can I cook on the SMOKE setting?
- Can I return my product?
- Can I start my Pellet Grill with the lid down?
- Can I use the Z Grills Pellet Grill in colder weather?
- Can pellet grills be used indoors?
- Can you cover a grill while it's still hot?
- Can You Leave a Pellet Smoker Unattended?
- Can you smoke and grill at the same time?
- Do Pellet Grills Work in Cold Weather?
- Do we have to use Z Grills pellets only? Can we use other pellets with Z Grills?
- Do you ship overseas?
- Does everything put on a Z Grills get that rich smoky flavor?
- How do I turn the grill off?
- How Long can Pellets Stay in the Hopper for?
- How long does it take for a Z Grills pellet grill to heat up?
- How long will a 40 lb. bag of wood pellets last?
- How long will it take to get my order?
- How much electricity does the grill use?
- How much food can be put on the rack?
- How quickly do the wood pellets burn?
- How to Choose the Best Wood Pellets for Your Grill
- How to clean out the ash?
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Determine Pellet Smoker Cooking Temperature and Time
- How to Get More Smoke Flavor From Your Pellet Grill
- How to Manually Ignite a Pellet Grill/Smoker (without the ignition rod)
- How to Season & Burn In Your Grill
- How to Store Wood Pellets (6 Essential Tips)
- Indirect vs. Direct Grilling Explained
- Is there an "open flame" with the Z Grills?
- My order is delivered but I only received part of my order. Why is that?
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- Should You Leave Pellets In A Grill/Smokers Hopper?
- Simple Wood Pellets Quality Test
- The Pellet Grill Buying Guide for 2022
- What are the pellets made from?
- What grade of stainless steel is your grill lid?
- What Is a Pellet Smoker and Should You Buy One?
- What Is the Ash Content of Wood Pellets?
- What is the cooking surface on 700E and 7002E?
- What is the cooking surface on the model 700D and 7002B?
- What is the correct way to cook on the grill?
- What is the difference between Z Grills 700D3 and Z Grills 700D4E (700D3)?
- What is the difference between Z Grills L6002E and Z Grills L6002B?
- What is the gauge of steel on ZPG-700E/7002E?
- What is the little door on the back of the hopper for?
- What is the set temperature variable on the pellet grills?
- What is the warranty on Z Grills product?
- What shipping carriers do you use?
- Which Pellet Grill Smokers Have PID Controllers?
- Will the wood pellets expire, or do they have a shelf life?
- Z Grills Smoker Safety Guide
- Show all articles ( 43 ) Collapse Articles
-
-
Setup and Use
- Are temperature swings normal?
- Do I Need a PID Controller for a Pellet Grill?
- How do I complete the Z Grills initial startup and burn-in?
- How long does it take to assemble a Z Grills pellet grill?
- How long does the Ignition Rod stay on?
- How to Clean Rusty Grill Grates
- Ignition rod replacement
- My grill isn’t starting, and the controller screen is blank
- What temperature can the grill heat up to?
- Why does it take so long for the temperature to drop?
-
Troubleshooting
-
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- Smells Like Burning Plastic
- There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
- There is smoke in the wood pellet hopper, and my grill is in the middle of a cook
- What does a pellet grill flameout mean?
- HER High Temp Error
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- Smells Like Burning Plastic
- The controller screen shows an error
- The temperature on the display is jumping around rapidly
- There is a huge amount of smoke
- There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
- There is smoke in the wood pellet hopper, and my grill is in the middle of a cook
- What does a pellet grill flameout mean?
- Why my z grills fan not working?
There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
Smoke may begin to rise from the pellets in the hopper if there is a backburn running up the auger feed tube to the firepot. Smoke may occur because of wood dust, running the grill at a high temperature and constantly opening the lid, having too much ash in the firepot, or turning the grill from High immediately to the Shut Down Cycle. Turn your controller dial to Smoke and open the grill and hopper lids to release the smoke. If the smoke has stopped after 10 minutes, turn the grill to the Shut Down Cycle. If not, remove all pellets and run the controller on High until all pellets have cleared the auger tube. Return the unit to the Shut Down Cycle, then do a thorough cleaning of all pellets and ash. Complete the initial startup procedure to prime the auger tube with pellets for normal operation.