The controller screen shows an error

See our video on basic operating steps to understand what each error message means.

• Er1: Temperature Sensor Failure. Ensure that the Temperature Sensor cable plug is properly connected, and the sensor cable connection is tight on the controller board’s blue terminal block. If your grill is still not working, replace the temperature probe.
• Er2: Incorrect Startup Setting. Switch the grill OFF and turn the controller dial to the Shut Down Cycle position. Switch the grill back ON and turn the controller dial to Smoke to start normal operation.
• LEr: Low Temperature Error. This message displays when the grill’s internal temperature has been below 150 degrees Fahrenheit for 20 minutes. The grill may have run out of pellets, or the ignition rod may not be operating.
• 00: If the controller screen is displaying 00 it could be due to an issue with the controller or the temperature sensor inside the grill. Please follow these steps:

1. Disconnect the grill from the power.
2. Remove the screws on the front of the controller and tilt the controller forward. I it may not tilt forward as much as shown in the image below.
3. Disconnect the two small cables from the right hand side green or blue terminal block. There is no positive or negative, so don’t worry about how they are connected. If the controller cannot be tilted forward enough to undo the screws, just cut the white cables (they do not carry any power) and pull them forward through the hole. Don’t let them fall down inside the box as they may get tangled in the fan. When sending through a support request, let us know that you “cut the temperature sensor cable” so we can send you a new one.
4. Pull the cables through and down in front of the hopper box (there is no power in the cables) so they don’t get lost inside the hopper box. Put the two screws back into the controller plate. The two white wires can safely dangle out from the side of the controller plate.

Test the grill:

• Plug the grill back into power and turn the controller power switch on.
• If ER1 is displayed the temperature sensor is the issue and needs to be replaced.
• If 00 is displayed and the grill can turn on and fire up, then the controller has an issue and needs to be replaced.