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FAQs
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- 9 Common Mistakes To Avoid For Pellet Grill
- A Beginner’s Guide to Smoking
- A Guide to Pellet Grill Food Capacity
- Are pellet grills environmentally friendly?
- Can I cook on the SMOKE setting?
- Can I start my Pellet Grill with the lid down?
- Can I use the Z Grills Pellet Grill in colder weather?
- Can pellet grills be used indoors?
- Can you cover a grill while it's still hot?
- Can You Leave a Pellet Smoker Unattended?
- Can you smoke and grill at the same time?
- Do Pellet Grills Work in Cold Weather?
- Does everything put on a Z Grills get that rich smoky flavor?
- How do I turn the grill off?
- How long does it take for a Z Grills pellet grill to heat up?
- How much electricity does the grill use?
- How much food can be put on the rack?
- How to clean out the ash?
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Determine Pellet Smoker Cooking Temperature and Time
- How to Get More Smoke Flavor From Your Pellet Grill
- How to Manually Ignite a Pellet Grill/Smoker (without the ignition rod)
- How to Season & Burn In Your Grill
- Indirect vs. Direct Grilling Explained
- Is there an "open flame" with the Z Grills?
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- The Pellet Grill Buying Guide for 2022
- There is a huge amount of smoke
- What grade of stainless steel is your grill lid?
- What Is a Pellet Smoker and Should You Buy One?
- What is the cooking surface on 700E and 7002E?
- What is the cooking surface on the model 700D and 7002B?
- What is the correct way to cook on the grill?
- What is the difference between Z Grills 700D3 and Z Grills 700D4E (700D3)?
- What is the difference between Z Grills L6002E and Z Grills L6002B?
- What is the gauge of steel on ZPG-700E/7002E?
- What is the little door on the back of the hopper for?
- What is the set temperature variable on the pellet grills?
- Which Pellet Grill Smokers Have PID Controllers?
- Z Grills Smoker Safety Guide
- Show all articles ( 26 ) Collapse Articles
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- Can heating wood pellets be used?
- Do we have to use Z Grills pellets only? Can we use other pellets with Z Grills?
- How Long can Pellets Stay in the Hopper for?
- How long will a 40 lb. bag of wood pellets last?
- How quickly do the wood pellets burn?
- How to Choose the Best Wood Pellets for Your Grill
- How to Store Wood Pellets (6 Essential Tips)
- Should You Leave Pellets In A Grill/Smokers Hopper?
- Simple Wood Pellets Quality Test
- What are the pellets made from?
- What Is the Ash Content of Wood Pellets?
- Will the wood pellets expire, or do they have a shelf life?
- 9 Common Mistakes To Avoid For Pellet Grill
- A Beginner’s Guide to Smoking
- A Guide to Pellet Grill Food Capacity
- Are pellet grills environmentally friendly?
- Can heating wood pellets be used?
- Can I cook on the SMOKE setting?
- Can I return my product?
- Can I start my Pellet Grill with the lid down?
- Can I use the Z Grills Pellet Grill in colder weather?
- Can pellet grills be used indoors?
- Can you cover a grill while it's still hot?
- Can You Leave a Pellet Smoker Unattended?
- Can you smoke and grill at the same time?
- Do Pellet Grills Work in Cold Weather?
- Do we have to use Z Grills pellets only? Can we use other pellets with Z Grills?
- Do you ship overseas?
- Does everything put on a Z Grills get that rich smoky flavor?
- How do I turn the grill off?
- How Long can Pellets Stay in the Hopper for?
- How long does it take for a Z Grills pellet grill to heat up?
- How long will a 40 lb. bag of wood pellets last?
- How long will it take to get my order?
- How much electricity does the grill use?
- How much food can be put on the rack?
- How quickly do the wood pellets burn?
- How to Choose the Best Wood Pellets for Your Grill
- How to clean out the ash?
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Determine Pellet Smoker Cooking Temperature and Time
- How to Get More Smoke Flavor From Your Pellet Grill
- How to Manually Ignite a Pellet Grill/Smoker (without the ignition rod)
- How to Season & Burn In Your Grill
- How to Store Wood Pellets (6 Essential Tips)
- Indirect vs. Direct Grilling Explained
- Is there an "open flame" with the Z Grills?
- My order is delivered but I only received part of my order. Why is that?
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- Should You Leave Pellets In A Grill/Smokers Hopper?
- Simple Wood Pellets Quality Test
- The Pellet Grill Buying Guide for 2022
- What are the pellets made from?
- What grade of stainless steel is your grill lid?
- What Is a Pellet Smoker and Should You Buy One?
- What Is the Ash Content of Wood Pellets?
- What is the cooking surface on 700E and 7002E?
- What is the cooking surface on the model 700D and 7002B?
- What is the correct way to cook on the grill?
- What is the difference between Z Grills 700D3 and Z Grills 700D4E (700D3)?
- What is the difference between Z Grills L6002E and Z Grills L6002B?
- What is the gauge of steel on ZPG-700E/7002E?
- What is the little door on the back of the hopper for?
- What is the set temperature variable on the pellet grills?
- What is the warranty on Z Grills product?
- What shipping carriers do you use?
- Which Pellet Grill Smokers Have PID Controllers?
- Will the wood pellets expire, or do they have a shelf life?
- Z Grills Smoker Safety Guide
- Show all articles ( 43 ) Collapse Articles
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Setup and Use
- Are temperature swings normal?
- Do I Need a PID Controller for a Pellet Grill?
- How do I complete the Z Grills initial startup and burn-in?
- How long does it take to assemble a Z Grills pellet grill?
- How long does the Ignition Rod stay on?
- How to Clean Rusty Grill Grates
- Ignition rod replacement
- My grill isn’t starting, and the controller screen is blank
- What temperature can the grill heat up to?
- Why does it take so long for the temperature to drop?
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Troubleshooting
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- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- Smells Like Burning Plastic
- There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
- There is smoke in the wood pellet hopper, and my grill is in the middle of a cook
- What does a pellet grill flameout mean?
- HER High Temp Error
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- Smells Like Burning Plastic
- The controller screen shows an error
- The temperature on the display is jumping around rapidly
- There is a huge amount of smoke
- There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
- There is smoke in the wood pellet hopper, and my grill is in the middle of a cook
- What does a pellet grill flameout mean?
- Why my z grills fan not working?
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The controller screen shows an error
ByZ Grills
See our video on basic operating steps to understand what each error message means.
- Er1: Temperature Sensor Failure. Ensure that the Temperature Sensor cable plug is properly connected, and the sensor cable connection is tight on the controller board’s blue terminal block. If your grill is still not working, replace the temperature probe.
- Er2: Incorrect Startup Setting. Switch the grill OFF and turn the controller dial to the Shut Down Cycle position. Switch the grill back ON and turn the controller dial to Smoke to start normal operation.
- LEr: Low Temperature Error. This message displays when the grill’s internal temperature has been below 150 degrees Fahrenheit for 20 minutes. The grill may have run out of pellets, or the ignition rod may not be operating.
- Her: High Temperature Error. This message displays when the grill’s internal temperature has reached higher than 550 degrees Fahrenheit. Turn your controller dial to the Shut Down Cycle position and turn the grill OFF. Open the grill lid, switch the grill back ON, and turn the controller dial to the Smoke position. Wait until the controller display shows a temperature under 194 degrees, then close the grill lid and turn to your desired temperature. You may also see this message if your grill is in direct sunlight; open the grill lid and move your grill into the shade to reduce the temperature.
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