The controller screen shows an error

See our video on basic operating steps to understand what each error message means.

• Er1: Temperature Sensor Failure. Ensure that the Temperature Sensor cable plug is properly connected, and the sensor cable connection is tight on the controller board’s blue terminal block. If your grill is still not working, replace the temperature probe.
• Er2: Incorrect Startup Setting. Switch the grill OFF and turn the controller dial to the Shut Down Cycle position. Switch the grill back ON and turn the controller dial to Smoke to start normal operation.
• LEr: Low Temperature Error. This message displays when the grill’s internal temperature has been below 150 degrees Fahrenheit for 20 minutes. The grill may have run out of pellets, or the ignition rod may not be operating.
• Her: High Temperature Error. This message displays when the grill’s internal temperature has reached higher than 550 degrees Fahrenheit. Turn your controller dial to the Shut Down Cycle position and turn the grill OFF. Open the grill lid, switch the grill back ON, and turn the controller dial to the Smoke position. Wait until the controller display shows a temperature under 194 degrees, then close the grill lid and turn to your desired temperature. You may also see this message if your grill is in direct sunlight; open the grill lid and move your grill into the shade to reduce the temperature.