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FAQs
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- A Guide to Pellet Grill Food Capacity
- Are pellet grills environmentally friendly?
- Can I cook on the SMOKE setting?
- Can I start my Pellet Grill with the lid down?
- Can I use my smartphone to control my Z Grills 11002B WiFi pellet grill?
- Can I use the Z Grills App without being connected to the internet?
- Can pellet grills be used indoors?
- Can you cover a grill while it's still hot?
- Can You Leave a Pellet Smoker Unattended?
- Can you operate this smoker manually or is it only done through the App?
- Can you smoke and grill at the same time?
- Can you Use a Pellet Grill in the Rain?
- Cooking Surface on Z Grills Model 700D and 7002B
- Difference Between Z Grills 700D3 and 700D4E
- Difference Between Z Grills L6002E and L6002B
- Do Pellet Grills Work in Cold Weather?
- Does everything put on a Z Grills get that rich smoky flavor?
- Getting More Smoke Flavor on Z Grills Pellet Grill
- Guide to Pellet Smokers and Buying Advice
- Heating Time for Z Grills Pellet Grill
- How can I connect my Z Grills 11002B WiFi pellet grill to WiFi?
- How do I turn the grill off?
- How does the temperature control work on the Z Grills Pellet Grill?
- How does the Wi-Fi technology on the Z Grills Pellet Grill work?
- How much electricity does the grill use?
- How much food can be put on the rack?
- How to clean out the ash?
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Determine Pellet Smoker Cooking Temperature and Time
- How to Season & Burn In Your Grill
- Indirect vs. Direct Grilling Explained
- Is the Z Grills Pellet Grill durable and made with quality materials?
- Is there an "open flame" with the Z Grills?
- Manually Igniting Z Grills Pellet Grill
- Master the Art of Pellet Grilling: Top 9 Mistakes to Avoid
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- Purpose of Little Door on Z Grills Hopper
- Smoking Tips: A Beginner's Guide to Cold, Warm, Hot, and Liquid Smoking
- There is a huge amount of smoke
- Tips for buying a pellet grill in 2023
- What are some common mistakes to avoid when smoking meat for the first time?
- What grade of stainless steel is your grill lid?
- What is the cooking surface on 700E and 7002E?
- What is the correct way to cook on the grill?
- What is the difference between 10002B2E and 10002B?
- What is the difference between 1000D3E and 10002E?
- What is the difference between 1000D3E and 1000D?
- What is the difference between 450A and 450B?
- What is the difference between 550A and 550B?
- What is the difference between the 700E and 700D?
- What is the gauge of steel on ZPG-700E/7002E?
- What is the range of cooking space and capacity of the Z Grills Pellet Grill?
- What is the set temperature variable on the pellet grills?
- What’s the difference between the 10502B and the former 1000 series models?
- Which Pellet Grill Smokers Have PID Controllers?
- Why is there Extra Ash on the Bottom of the Pellet Grill?
- Z Grills Pellet Grill in Cold Weather?
- Z Grills Power Turned Off Mid Cook
- Z Grills Smoker Safety Guide
- Show all articles ( 45 ) Collapse Articles
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- Are wood pellets toxic?
- Can heating wood pellets be used?
- Do we have to use Z Grills pellets only? Can we use other pellets with Z Grills?
- How Long can Pellets Stay in the Hopper for?
- How long will a 40 lb. bag of wood pellets last?
- How Many Pounds of Pellets Will I Go Through, Per Hour, on a 36-inch Pellet Grill?
- How Many Pounds of Wood Pellets Will I Go Through Per Hour on a 24-inch Pellet Grill?
- How quickly do the wood pellets burn?
- How to Remove & Replace Pellets Quickly?
- How to Store Wood Pellets (6 Essential Tips)
- Should You Leave Pellets In A Grill/Smokers Hopper?
- Simple Wood Pellets Quality Test
- Tips for Selecting the Best Wood Pellets
- What are the best wood pellets to use for smoking beef brisket?
- What are the pellets made from?
- What Is the Ash Content of Wood Pellets?
- Will the wood pellets expire, or do they have a shelf life?
- Show all articles ( 2 ) Collapse Articles
- A Guide to Pellet Grill Food Capacity
- Are pellet grills environmentally friendly?
- Are wood pellets toxic?
- Can heating wood pellets be used?
- Can I cook on the SMOKE setting?
- Can I return my product?
- Can I start my Pellet Grill with the lid down?
- Can I use my smartphone to control my Z Grills 11002B WiFi pellet grill?
- Can I use the Z Grills App without being connected to the internet?
- Can pellet grills be used indoors?
- Can you cover a grill while it's still hot?
- Can You Leave a Pellet Smoker Unattended?
- Can you operate this smoker manually or is it only done through the App?
- Can you smoke and grill at the same time?
- Can you Use a Pellet Grill in the Rain?
- Cooking Surface on Z Grills Model 700D and 7002B
- Difference Between Z Grills 700D3 and 700D4E
- Difference Between Z Grills L6002E and L6002B
- Do Pellet Grills Work in Cold Weather?
- Do we have to use Z Grills pellets only? Can we use other pellets with Z Grills?
- Do you ship overseas?
- Does everything put on a Z Grills get that rich smoky flavor?
- Getting More Smoke Flavor on Z Grills Pellet Grill
- Guide to Pellet Smokers and Buying Advice
- Heating Time for Z Grills Pellet Grill
- How can I connect my Z Grills 11002B WiFi pellet grill to WiFi?
- How do I turn the grill off?
- How does the temperature control work on the Z Grills Pellet Grill?
- How does the Wi-Fi technology on the Z Grills Pellet Grill work?
- How Long can Pellets Stay in the Hopper for?
- How long will a 40 lb. bag of wood pellets last?
- How long will it take to get my order?
- How Many Pounds of Pellets Will I Go Through, Per Hour, on a 36-inch Pellet Grill?
- How Many Pounds of Wood Pellets Will I Go Through Per Hour on a 24-inch Pellet Grill?
- How much electricity does the grill use?
- How much food can be put on the rack?
- How quickly do the wood pellets burn?
- How to clean out the ash?
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Determine Pellet Smoker Cooking Temperature and Time
- How to Remove & Replace Pellets Quickly?
- How to Season & Burn In Your Grill
- How to Store Wood Pellets (6 Essential Tips)
- Indirect vs. Direct Grilling Explained
- Is the Z Grills Pellet Grill durable and made with quality materials?
- Is there an "open flame" with the Z Grills?
- Manually Igniting Z Grills Pellet Grill
- Master the Art of Pellet Grilling: Top 9 Mistakes to Avoid
- Partial Order Delivery Explanation
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- Purpose of Little Door on Z Grills Hopper
- Should You Leave Pellets In A Grill/Smokers Hopper?
- Simple Wood Pellets Quality Test
- Smoking Tips: A Beginner's Guide to Cold, Warm, Hot, and Liquid Smoking
- Tips for buying a pellet grill in 2023
- Tips for Selecting the Best Wood Pellets
- What are some common mistakes to avoid when smoking meat for the first time?
- What are the best wood pellets to use for smoking beef brisket?
- What are the pellets made from?
- What grade of stainless steel is your grill lid?
- What Is the Ash Content of Wood Pellets?
- What is the cooking surface on 700E and 7002E?
- What is the correct way to cook on the grill?
- What is the difference between 10002B2E and 10002B?
- What is the difference between 1000D3E and 10002E?
- What is the difference between 1000D3E and 1000D?
- What is the difference between 450A and 450B?
- What is the difference between 550A and 550B?
- What is the difference between the 700E and 700D?
- What is the gauge of steel on ZPG-700E/7002E?
- What is the range of cooking space and capacity of the Z Grills Pellet Grill?
- What is the set temperature variable on the pellet grills?
- What is the warranty on Z Grills product?
- What shipping carriers do you use?
- What’s the difference between the 10502B and the former 1000 series models?
- Which Pellet Grill Smokers Have PID Controllers?
- Why is there Extra Ash on the Bottom of the Pellet Grill?
- Will the wood pellets expire, or do they have a shelf life?
- Z Grills Pellet Grill in Cold Weather?
- Z Grills Power Turned Off Mid Cook
- Z Grills Smoker Safety Guide
- Show all articles ( 67 ) Collapse Articles
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Setup and Use
- Are temperature swings normal?
- Assembly Time for Z Grills Pellet Grill
- Do I Need a PID Controller for a Pellet Grill?
- How long does the Ignition Rod stay on?
- How to Clean Rusty Grill Grates
- Ignition rod replacement
- Is it worth replacing a Z grills thermometer?
- Temperature Sensor Replacement (700/600 series grills)
- What are some tips for maintaining a consistent temperature when smoking meat?
- What is a PID controller in a pellet grill?
- What temperature can the grill heat up to?
- Why does it take so long for the temperature to drop?
- Z Grills Initial Startup and Burn-In Guide
- Z Grills Pellet Grill Not Starting, Blank Screen
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Troubleshooting
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- How do I troubleshoot connectivity issues with my Z Grills 11002B WiFi pellet grill?
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- Smells Like Burning Plastic
- Smoke in Wood Pellet Hopper During Cooking
- Smoke in Wood Pellet Hopper During Shutdown Cycle
- What Causes Extreme Hot Spots?
- What does a pellet grill flameout mean?
- Controller Power Tripping
- HER High Temp Error
- How do I troubleshoot connectivity issues with my Z Grills 11002B WiFi pellet grill?
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- Rapid Temperature Fluctuations on Z Grills Pellet Grill
- Smells Like Burning Plastic
- Smoke in Wood Pellet Hopper During Cooking
- Smoke in Wood Pellet Hopper During Shutdown Cycle
- The controller screen shows an error
- There is a huge amount of smoke
- What Causes Extreme Hot Spots?
- What does a pellet grill flameout mean?
- Why my z grills fan not working?
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The controller screen shows an error
ByZ Grills
See our video on basic operating steps to understand what each error message means.
- Er1: Temperature Sensor Failure. Ensure that the Temperature Sensor cable plug is properly connected, and the sensor cable connection is tight on the controller board’s blue terminal block. If your grill is still not working, replace the temperature probe.
- Er2: Incorrect Startup Setting. Switch the grill OFF and turn the controller dial to the Shut Down Cycle position. Switch the grill back ON and turn the controller dial to Smoke to start normal operation.
- LEr: Low Temperature Error. This message displays when the grill’s internal temperature has been below 150 degrees Fahrenheit for 20 minutes. The grill may have run out of pellets, or the ignition rod may not be operating.
- 00: If the controller screen is displaying 00 it could be due to an issue with the controller or the temperature sensor inside the grill. Please follow these steps:
- Disconnect the grill from the power.
- Remove the screws on the front of the controller and tilt the controller forward. I it may not tilt forward as much as shown in the image below.
- Disconnect the two small cables from the right hand side green or blue terminal block. There is no positive or negative, so don’t worry about how they are connected. If the controller cannot be tilted forward enough to undo the screws, just cut the white cables (they do not carry any power) and pull them forward through the hole. Don’t let them fall down inside the box as they may get tangled in the fan. When sending through a support request, let us know that you “cut the temperature sensor cable” so we can send you a new one.
- Pull the cables through and down in front of the hopper box (there is no power in the cables) so they don’t get lost inside the hopper box. Put the two screws back into the controller plate. The two white wires can safely dangle out from the side of the controller plate.
Test the grill:
- Plug the grill back into power and turn the controller power switch on.
- If ER1 is displayed the temperature sensor is the issue and needs to be replaced.
- If 00 is displayed and the grill can turn on and fire up, then the controller has an issue and needs to be replaced.
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