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FAQs
- 8 Tips to Get More Smoke Flavor From Your Pellet Grill
- 9 Common Mistakes To Avoid For Pellet Grill
- A Beginner’s Guide to Smoking
- A Guide to Pellet Grill Food Capacity
- Can heating wood pellets be used?
- Can I return my product?
- Do I Need a PID Controller for a Pellet Grill?
- Do you ship overseas?
- Does everything put on a Z Grills get that rich smoky flavor?
- How long does the Ignition Rod stay on?
- How long does the Ignition Rod stay on?
- How long will it take to get my order?
- How to Choose the Best Wood Pellets for Your Grill
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Store Wood Pellets (6 Essential Tips)
- Indirect vs. Direct Grilling Explained
- My order is delivered but I only received part of my order. Why is that?
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- The Pellet Grill Buying Guide for 2022
- What are the pellets made from?
- What is the correct way to cook on the grill?
- What is the difference between Z Grills 700D3 and Z Grills 700D4E (700D3)?
- What is the difference between Z Grills L6002E and Z Grills L6002B?
- What shipping carriers do you use?
- Why does it take so long for the temperature to drop?
- Will the wood pellets expire, or do they have a shelf life?
- Show all articles ( 12 ) Collapse Articles
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Setup and Use
- Are temperature swings normal?
- Can I cook on the SMOKE setting?
- How do I complete the Z Grills initial startup and burn-in?
- How do I turn the grill off?
- How long does it take to assemble a Z Grills pellet grill?
- How quickly do the wood pellets burn?
- Ignition rod replacement
- What temperature can the grill heat up to?
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Troubleshooting
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- My grill isn’t starting, and the controller screen is blank
- My grill isn’t starting, and the controller screen is blank
- The controller screen shows an error
- The temperature on the display is jumping around rapidly
- There is a huge amount of smoke
- There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
- There is smoke in the wood pellet hopper, and my grill is in the middle of a cook
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What shipping carriers do you use?
We work with all major carriers and local courier partners. If the logistics violence transport situation occurs, please contact our customer service team in time.
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