Why is there Extra Ash on the Bottom of the Pellet Grill?

Ash at the bottom of the pellet grill is normal due to the blower fan that keeps the pellets burning. To clean the ash on the bottom of the grill, please follow the steps below:

1. Make sure that the ash pull out is pushed in all the way, and straight. If it is at an angle, then it will allow extra air to get through, blowing the ash out of the burn cup.
2. Also, you can lift up on the hopper, and tighten the screws on the inside, left, of the grill.

You will need to remove the cooking grate and grease tray, to do this.