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FAQs
- 8 Tips to Get More Smoke Flavor From Your Pellet Grill
- 9 Common Mistakes To Avoid For Pellet Grill
- A Beginner’s Guide to Smoking
- A Guide to Pellet Grill Food Capacity
- Can heating wood pellets be used?
- Can I return my product?
- Do I Need a PID Controller for a Pellet Grill?
- Do you ship overseas?
- How long does the Ignition Rod stay on?
- How long does the Ignition Rod stay on?
- How long will it take to get my order?
- How to Choose the Best Wood Pellets for Your Grill
- How to Clean Your BBQ Grill
- How to Clean Your Z Grills Pellet Grill Step-By-Step
- How to Store Wood Pellets (6 Essential Tips)
- Indirect vs. Direct Grilling Explained
- My order is delivered but I only received part of my order. Why is that?
- Pellet Grill vs. Charcoal Grill VS. Gas Grill: Everything You Need to Know
- The Pellet Grill Buying Guide for 2022
- What are the pellets made from?
- What is the correct way to cook on the grill?
- What shipping carriers do you use?
- Why does it take so long for the temperature to drop?
- Will the wood pellets expire, or do they have a shelf life?
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Setup and Use
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Troubleshooting
- My grill is making squeaking or clunking noises
- My grill isn't working properly, how can I get help?
- My grill isn’t starting, and the controller screen is blank
- My grill isn’t starting, and the controller screen is blank
- The controller screen shows an error
- The temperature on the display is jumping around rapidly
- There is a huge amount of smoke
- There is smoke in the wood pellet hopper, and my grill is already in the Shut Down Cycle
- There is smoke in the wood pellet hopper, and my grill is in the middle of a cook
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The temperature on the display is jumping around rapidly
This may indicate a loose temperature sensor connection. For 700 models, check the cable connection between the grill and the controller. For 700 or 450A models, disconnect the power, remove the two screws on the front of the controller, and gently pull the controller forward. You will see two skinny white sensor cables, which should be tightly secured into the blue or green terminal block. If they are loose, the temperature reading may be inaccurate. If none of these steps solve the issue, please contact us.
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