Do you ship overseas?
Currently, Z Grills only ships to the continental U.S. and does not offer shipping to Alaska, Hawaii, Puerto Rico, Islands, any P.O. box, or other countries.
The controller screen shows an error (Er1, Er2, LEr and HEr)
See our video on basic operating steps to understand what each error message means. Er1: Temperature Sensor Failure. Er2: Incorrect Startup Setting. LEr: Low Temperature Error HEr: High-temperature alert View the video to learn about the error codes of the pellet grill. https://www.youtube.com/watch?v=2A32kj0-vbU
There is a huge amount of smoke
Excess smoke may occur if the firepot is overfilled with pellets and they ignite. This most commonly occurs if there is a large accumulation of ash in the firepot, which inhibits the normal operation of the ignition rod. To prevent this, vacuum out your firepot between every few cooks.
Rapid Temperature Fluctuations on Z Grills Pellet Grill
This may indicate a loose temperature sensor connection. For 700 models, check the cable connection between the grill and the controller. For 700 or 450A models, disconnect the power, remove the two screws on the front of the controller, and gently pull the controller forward. You will see two skinny white sensor cables, which should …
Smoke in Wood Pellet Hopper During Cooking
Open the hopper and grill lids and remove your food if desired. Turn the controller dial to the Smoke setting. If the smoke has stopped after 10 minutes, turn the grill back to the target temperature and resume cooking. If not, remove all pellets and run the controller on High until all pellets have cleared …
Smoke in Wood Pellet Hopper During Shutdown Cycle
Smoke may begin to rise from the pellets in the hopper if there is a backburn running up the auger feed tube to the firepot. Smoke may occur because of wood dust, running the grill at a high temperature and constantly opening the lid, having too much ash in the firepot, or turning the grill …
Z Grills Pellet Grill Not Starting, Blank Screen
Connect your grill to a different power supply and ensure the power hasn’t tripped in your meter box. If your power supply is okay, disconnect your power and check to see if the fuse in the back of the controller has blown. If the fuse is okay, please contact us as your controller may need …
My grill is making squeaking or clunking noises
It’s normal for your Z Grill to make some squeaking or clunking noises. The auger slowly rotates to push pellets from the hopper into the firepot. The auger is designed to be quite loose and can move forward and backward slightly, allowing it to break through longer wood pellets. (Note that the auger does not …
My grill isn’t working properly, how can I get help?
You’re in the right place! Browse our FAQs for more information about your Z Grill. You can also consult your owners’ manual, which has a detailed troubleshooting section. If you still can’t find your answer, please contact us through our website’s pop-up chat or submit a product support request.
Why does it take so long for the temperature to drop?
When you lower the temperature on your grill, it could take up to an hour for the temperature to adjust. Pellets must be periodically delivered into the firepot to ensure the fire doesn’t go out altogether. The process of gradually reducing the temperature while still maintaining the fire can be a lengthy one. The best …