Can heating wood pellets be used?

No! Wood pellets for heating are not suitable for use in pellet grills as they are not designed for food use. Some heating pellets are made of woods such as pine and spruce, which will ruin the taste of your food. They also may include binding agents, fillers, or additives which can pose a health …

Can I return my product?

We always aim to provide the best grills and grilling accessories on the market, but if you do need to return an order, we’re happy to help. Simply email us for more information and see our “Warranty and Return” page for more information.

How long will it take to get my order?

When you buy a grill from Z Grills, your order may take up to 3 business days to process and may not ship until the next business day. Deliveries typically arrive 3-8 business days after the order has been processed, but this ETA may vary based upon weather conditions or holidays. Z Grills ship for free. Please …

The controller screen shows an error

See our video on basic operating steps to understand what each error message means. Er1: Temperature Sensor Failure. Ensure that the Temperature Sensor cable plug is properly connected, and the sensor cable connection is tight on the controller board’s blue terminal block. If your grill is still not working, replace the temperature probe. Er2: Incorrect Startup Setting. …

There is a huge amount of smoke

Excess smoke may occur if the firepot is overfilled with pellets and they ignite. This most commonly occurs if there is a large accumulation of ash in the firepot, which inhibits the normal operation of the ignition rod. To prevent this, vacuum out your firepot between every few cooks.

The temperature on the display is jumping around rapidly

This may indicate a loose temperature sensor connection. For 700 models, check the cable connection between the grill and the controller. For 700 or 450A models, disconnect the power, remove the two screws on the front of the controller, and gently pull the controller forward. You will see two skinny white sensor cables, which should …

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